I am extremely dis-satisfied with some things regarding my script for a boot yesterday. I live 40 minutes from Doctors Care.
I am to have no weight bearing on my ankle for 2 weeks. I cannot walk OR drive. I was prescribed a boot for my ankle, and told by the young lady that answered the phone that no one can pick up that script for me, nor will pharmacies accept an e-script for a boot. This info was backed up by office manager, Katy Ballard and employee, Karen Kisamore.
This info is incorrect. I called another Doctors office, Doctors Care and 2 pharmacies. This script COULD be faxed to any pharmacy and COULD have been picked up as it is not a narcotic. I am very disappointed in the way that the office manager was rude and not knowledgable about HIPAA.
I caught her when she was walking out on a Friday and it pissed her off to have to deal with it.
So, a BBB complaint will be filed so that our community knows what they are dealing with when they are seen there as a patient.
The PA is amazing by the way.
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