Anonymous

Doctors Care - Medical Care Review

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Multiple complaints*** 1. There is never a doctor on duty, only PA-Cs and they will run a million unnecessary tests that you don't even need. Physicians and assists do not listen to your complaints, they keep prescribing you medications they know will not work which then causes you to keep coming back for them to change treatment. Then they assume that you're just there for drugs... (unless I have an addiction to antibiotics, I don't think so). 2. Have been turned over to debt collectors for the second time now in 2 years. I have always been good about paying off my debt to this company on time and keeping track of my payments. this agency has twice claimed that I still owed them money, charged an absurd late fee for supposed unpaid payment, and turned me over to collections who has threatened my credit score (as they normally all do) all for them to realize in the end that I have proof of all my statements from when I paid these leeches in full.... the only reason I come to them is because my primary physician can never see me asap. will never seek medical attention from this company again!
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Reason of review:
Problems with payment
Anonymous

Doctors Care Customer Care Review

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Made an appointment online and received confirmation and was told on 7 ahead of me. Left work 3 hours later and 8 are ahead of me but only 1 online person. Better to walk in than do online.
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Reason of review:
Order processing issue
Anonymous
map-marker Columbia, South Carolina

Dr's Careless

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I received a flyer in mail about getting a flu shot for $24. Which I get every year as I work as an Investigator and meet with people daily. Flyer not the coupon you have to go online and then as I found out print. Well my printer out of ink however it's a shame that the poor person who has no access will have to pay more. I called took forever to get a (Care Specialist) on the line only to be switched to another women who and I hope calls are recorded sounded as though I was a nuisance to her. When I stated that I lived in the neighborhood and received the flyer and was looking at coupon that I was unable to print and asked if I could take a picture of it with my phone. Her response was yea it's $29!! I know this I'm looking at a coupon which I'm sure company spent money on to do just what it's did. My suggestion is that money would be better spent training or hiring that are not ignorant!!!! I want nothing from Dr's Care as I left and got Flu Shot at Publix price was not the issue you sent flyer and I spent with your competitor!! KUDOS!!! I will be sure to post everywhere I can and also when I meet with clients I will tell them of my experience and not to consider Dr's Care!!!!
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Loss:
$100
Pros:
  • Reminder to get flu shot
Cons:
  • Ignorant customer service
Reason of review:
Poor customer service
Anonymous

Doctors Care - Medical Care Review

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I am extremely dis-satisfied with some things regarding my script for a boot yesterday. I live 40 minutes from Doctors Care. I am to have no weight bearing on my ankle for 2 weeks. I cannot walk OR drive. I was prescribed a boot for my ankle, and told by the young lady that answered the phone that no one can pick up that script for me, nor will pharmacies accept an e-script for a boot. This info was backed up by office manager, Katy Ballard and employee, Karen Kisamore. This info is incorrect. I called another Doctors office, Doctors Care and 2 pharmacies. This script COULD be faxed to any pharmacy and COULD have been picked up as it is not a narcotic. I am very disappointed in the way that the office manager was rude and not knowledgable about HIPAA. I caught her when she was walking out on a Friday and it pissed her off to have to deal with it. So, a BBB complaint will be filed so that our community knows what they are dealing with when they are seen there as a patient. The PA is amazing by the way.
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Reason of review:
Poor customer service
Kelan Mih
map-marker Lebanon, Tennessee

Doctors Care - Customer Care Review

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I checked in online at 10:52am & per text they text you 30mins before time to show up. Its now 12:38 & the receptionist is telling me tht 6 more people showed up before my sons appointment. Ridiculous. When i checked in there was 6 patoents in front of me that shes now turnt into 12. Whats the purpose of signing in online at a specific time when the receptionist on duty doesnt acknowledge that you signed in before the people walking thru the door. The worst service ever & i hv been a patient for years.
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Reason of review:
Poor customer service
1 comment
Kelan Mih

Resolved. It's not the fault of the receptionist.

She was very apologetic about the situation.

I appreciate her caring customer service skills. Ridgeview doctors care have the best doctors, this was just my first time experiencing this much of a delay.

Orin Qeq
map-marker Twin City, Georgia

Doctors Care Nurse Review

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Asked for an extension on my dot to card and the nurse would not do ! Asked for one month extension she said it could not be done well she a liar stay a away from this place all of the nurses are witches ! Nurse racett Laura garnet was mine she worthless as far the the one dr in there he's ok
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Reason of review:
Poor customer service
Anonymous
map-marker Ladys Island, South Carolina

Doctors Care - Customer Care Review from Ladys Island, South Carolina

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Went to Dr.Care in Beaufort SC in Port Royal the staff was really rude and one of them totally was so nasty her name was Samatha i didnt get her last name..But she would not take my Blue Cross Blue Sheild info..because. I hadnt recieved my cards yet..but i called the customer service number and got all my info..And she also spoke to the lady on my phone...And told her to email my cards threw a email which they cant do because of the privacy act law..and she was very rude with her as well ...And then told her she had other people to help and didnt have time for that to call my provider which is her job to do..And there was only one person in the waiting room beside me so she had no body waiting..But i did hear her tell the other rude lady checking people in she wanting to eat her lunch.
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Reason of review:
Poor customer service
Anonymous
map-marker Myrtle Grove, North Carolina

Doctors Care - Customer Care Review from Myrtle Grove, North Carolina

Went to Doctors Care with a knee injury 8 days ago they x-rayed my knee and wrote me a prescription for swelling and said they would refer me to a orthopedic doctor I called them back 2 days ago and explain to them I had not heard from the orthopedic doctor and they checked on the computer and said that I had been referred so today I called them back and ask for the number of the orthopedic doctor that they referred me to so I could call them and see what was the holdup was they explain to me that they had not received any referrals on my behalf from Doctors Care so I had to handle this myself thanks so much doctors care for nothing and your smart-*** staff behind the desk really finish my business with Doctors Care this happened at Doctors Care on Folly Road James Island South Carolina I will never go back and will never recommend anybody to go there
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Reason of review:
Poor customer service
Anonymous
map-marker Columbia, South Carolina

Doctors Care Medical Care Review

Online check in is a JOKE. Does not save time. There were a long list of excuses as to why it took two hours to see a doctor when they clearly weren't busy. Will not return to Doctors Care (should call it Dont Care).
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Reason of review:
Bad quality
Anonymous
map-marker Rancho Cucamonga, California

Doctors Care Customer Care Review

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The worst, we were first in line and on the screen and they actually took a walk in patient ahead of us. Avoid this place at all costs!!
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Reason of review:
Poor customer service
Anonymous
map-marker Durham, North Carolina

Doctors Care Doctor Review

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Doctor was very rude to me. I did not want to take all four of the medications he said i needed, so i was told to find another doctor. The medication he was already giving me made me feel worst, why would i want to take four more. I guess the best way to keep me coming is to make sure i stay sick. Well, I will not be going back.
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Reason of review:
Poor customer service
Anonymous
map-marker Inman, South Carolina

Physical Checkup Review

Doctors care at Blackstock Road Spartanburg S C treated me the worse I have ever been treated by Dr James Morrison will never go there again Date of visit 9 19 16
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Reason of review:
Poor customer service
Anonymous
map-marker Littleton, Colorado

Doctors Care Customer Care Review

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Worst clinic I have ever went too. My son went to the Littleton, CO clinic for two years and then one day they tell me he has never been seen here and they have no record of him.
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Reason of review:
Poor customer service
Anonymous
map-marker Atlanta, Georgia

Doctors Care Medical Care Review from Atlanta, Georgia

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NMB OFFICE 6/24/2016 After waiting 30 minutes for a key holder (why does only 1 person have a key?) to show up & unlock the office, i spent another 60 minutes waiting for them to "set up" my file. Really? If the tech at the desk paid any attention to what was going on around her, she woukd have seen i still had all my papers & ID. Maybe ask can i help.you. Dead roach in waiting room floor, live bug at door to treatment areas. When finally taken to drug screen area, the scanner doesn't work & their system can't find the information needed to process me. I did a drug screen a few months ago, same employer, went to a different place & was in & out in 15 minutes. This experience is ridiculous & i will never go to Doctors Care NMB ever again.
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Reason of review:
Bad quality
Anonymous
map-marker Holly Springs, North Carolina

Doctors Care Customer Care Review

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The Dr Care on Sam Rittenberg Ave in Charleston SC is awful. I've waited 2 hours to see a dr about a sinus infection...just to get a prescription. Awful, just awful.
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Reason of review:
Order processing issue